Refund policy

Returns and Refunds

Our return policy lasts 15 days from date of arrival. If 15 days have gone by since you received your purchase, unfortunately we cannot offer you a refund or exchange.

Customized goods cannot be returned. These include products with monograms or other customization as well as all "Create-your-own" products.

To complete your return, please email support@lostdutchmanleather.mom. We will give you instructions to return your purchase.

Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
When approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@lostdutchmanleather.mom.

Clearance items (if applicable)
Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.

Exchanges - please contact support@lostdutchmanleather.mom

For domestic returns, we will send a prepaid label for returns. The shipping cost is then deducted from the refund you will receive when the return is processed. The original shipping cost will not be refunded. 

For international returns, customers are responsible for the shipping label and shipping cost. The original shipping cost will not be refunded upon processing of the return.